The FULL Mission
Full Creative's mission is to change how the world works. Ideas are not bound by place or time, and their implementation shouldn't be either. We are building toward a future when people can contribute free from limitations. We see the potential for a more inclusive, more competitive model where outputs trump inputs.
We believe people should be able to work and learn together whether they're across the table or across the world from each other. In an office tower conference room, on a commuter train, or in a sidewalk cafe; we empower people to communicate, collaborate, and produce. We don't just want to change the world, we want to improve it through solutions that scale, empower and disrupt our expectations.
You are the architect of our customer's experiences; designing, building, and maintaining our relationship with them from the ground up. Once the newly acquired clients are handed off to you, you create an account that fits their needs and exceeds their expectations. Once built, you ensure their account continues to keep them happy and, if not, use your lethal combination of customer service skills and technical know-how to find a solution.
Once you've worked with the Adaptavant team to build an account, you'll be in charge of making updates, tweaking scripting, and ironing out any problems that may come up, including call handling issues. While doing so, you'll be keeping notes that are both accurate and easy for your teammates to understand.
As an all-around client-wrangler, you'll also be in charge of making sure the clients are being billed properly and their payments are up-to-date. This means keeping an eye on their monthly usages, suggesting upgrades or downgrades, and issuing credits or refunds. And, of course, it wouldn't hurt to upsell some of the many services and features our innovative Development Team have been turning out.
Lastly, as a member of our FULL Creative team, you'll be performing the above duties while lending a helping hand to the Client Experience Associates when the call center is particularly busy. This position is either Tuesday thru Saturday or Sunday thru Thursday. The initial training, which run 2 to 4 weeks, will be Monday thru Friday. You may be asked to put in extra or odd hours if heavy workloads or peak seasons demand it. During some weeks of the month, a Client Account Manager will be on-call to field any after hours emergencies (with a general reimbursement of 2 extra hours for calls that require after hours work).
A Client Account Manager relies heavily on shared notes. Your written communication skills are strong enough to rival Hemingway. Being highly organized doesn't hurt either. You're an expert on the pricing plans and services offered by FULL Creative. As for technical know-how: you've got all the usual business software (Google Docs, Microsoft Word and Excel, etc.) down cold, but you also know your way around our in-house software and applications, including our computer-based phone system. And you do all of the above with ease thanks to your unparalleled organization and multitasking abilities.
You should have a high-speed Internet connection, such as Cable/Fios. By high-speed, we mean a download speed of at least 3 Mbps and an upload speed of at least 1.5 Mbps. DSL is allowed, just not DSL Satellite. Your computer must be hardwired to your Internet connection (so no wireless, satellite, or Air Card Internet) and start up in less than three minutes.
The nuts and bolts: working speakers, screen resolution of at least 1280x800, 2.0 GHz processor (or higher), 4GB or more of system memory (RAM), 64 bit OS, Windows 7, Windows 8 or Windows 10; or Mac Operating System (in some cases with Bootcamp or similar program running), and a Webcam is required.
We hand-pick our team out of hundreds of applications. If you're hired, know that we already have high expectations for you. If you're up to meeting those expectations, send your contact information and upload your cover letter and resume in a PDF or DOC file.
*Please make sure to specify your state of residency on your resume.
Thank you to everyone who has expressed their interest in our Client Account Manager position. We have officially filled this position, but don't be a stranger, more positions will be posted in the near future.
If you are still interested in working at Full and would like to be considered for future positions, feel free to send us an email and we'll put you in our records.