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The FULL Mission

Full Creative's mission is to change how the world works. Ideas are not bound by place or time, and their implementation shouldn't be either. We are building toward a future when people can contribute free from limitations. We see the potential for a more inclusive, more competitive model where outputs trump inputs.

We believe people should be able to work and learn together whether they're across the table or across the world from each other. In an office tower conference room, on a commuter train, or in a sidewalk cafe; we empower people to communicate, collaborate, and produce. We don't just want to change the world, we want to improve it through solutions that scale, empower and disrupt our expectations.

Your Role

You are the architect of our customer's experiences; designing, building, and maintaining our relationship with them from the ground up. To best serve our clients, our Service team works in groups which handle Account Setups, Inbound Calls and Outbound Calls. This allows us the flexibility to best serve our clients' changing needs. All teams work together to onboard and maintain service for our clients, always with the goal of Client Happiness.

Your Responsibilities

As a new team member, you would start our with our Active Response / Outbound calling team as part of your ongoing on the job training. Over time as coverage is needed, team members do often transition to our Inbound Call team and Setup Team.

This position is full time, Monday thru Friday, with a set schedule between 6am and 6pm PST. Some flexibility on shift times and days may be available on request. The initial training will run 2 to 6 weeks, covering knowledge and practice of our foundation Client Experience Associate role, followed by core training for the Client Account Manager position.

Your Skills

A Client Account Manager relies heavily on shared notes. Your written communication skills are strong enough to rival Hemingway. Being highly organized doesn't hurt either. Once trained, you'll be an expert on the pricing plans and services offered by FULL Creative. As for technical know-how: you've got all the usual business software (Google Docs, Microsoft Word and Excel, etc.) down cold. Your training will cover our internal systems, used to build and edit accounts, organize and document our clients accounts, and manage billing for our clients, to name a few. And you do all of the above with ease thanks to your unparalleled organization and multitasking abilities.

Your System

You should have a high-speed Internet connection, such as Cable/Fios. By high-speed, we mean a download speed of at least 3 Mbps and an upload speed of at least 1.5 Mbps. DSL is allowed, just not DSL Satellite. Your computer must be hardwired to your Internet connection (so no wireless, satellite, or Air Card Internet) and start up in less than three minutes.

The nuts and bolts: screen resolution of at least 1280x800, 2.0 GHz processor (or higher), 4GB or more of system memory (RAM), 64 bit OS, Windows 7, Windows 8 or Windows 10; or Mac Operating System (in some cases with Bootcamp or similar program running), and a Webcam is required. A headset with noise cancelling mic will be provided.

contact us

We hand-pick our team out of hundreds of applications. If you're hired, know that we already have high expectations for you. If you're up to meeting those expectations, send your contact information and upload your cover letter and resume in a PDF or DOC file.
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Position Filled

Thank you to everyone who has expressed their interest in our Client Account Manager position. We have officially filled this position, but don't be a stranger, more positions will be posted in the near future.

If you are still interested in working at Full and would like to be considered for future positions, feel free to send us an email and we'll put you in our records.