FULL Creative's mission is to change how the world works. Ideas are not bound by place or time, and their implementation shouldn't be either. We are building toward a future when people can contribute free from limitations. We see the potential for a more inclusive, more competitive model where outputs trump inputs.
We believe people should be able to work and learn together whether they're across the table or across the world. In the conference room of your office building, on a commuter train, or sitting inside a sidewalk cafe, we empower people to communicate, collaborate, and produce. We don't just want to change the world, we want to improve it through solutions that scale, empower and disrupt expectations.
Your Roles & Responsibilities
You will liaise between clients and internal teams to ensure the timely and successful delivery of solutions pertaining to our client's needs as you will act as the Single Point Of Contact (SPOC).
Maintaining strong, lasting and trustworthy relationships with clients.
Assist clients with all their queries pertaining to Billing, Complaints and General Inquiries and Updates. This will involve handling calls, emails and chats.
Assist internal employees with their clarifications and queries.
Creative, enthusiastic and energetic with great interpersonal skills and should be able to present ideas with conviction.
Good customer service skills with a knack for soft-skills and telephone etiquette.
Ability to work in a fast paced work environment with spontaneity. Should be able to approach problems logically and rationally to help with the clarity of decision making.
Excellent written and oral communication.
Willingness to learn and adapt.
Flexibility to work in night shifts.
We hand-pick our team out of hundreds of applications. If you're hired, know that we already have high expectations for you. If you're up to meeting those expectations, send your contact information and upload your cover letter and resume in a PDF or DOC file.
Thank you to everyone who has expressed their interest in our CX Specialist position. We have officially filled this position, but don't be a stranger, more positions will be posted in the near future.
If you are still interested in working at Full and would like to be considered for future positions, feel free to send us an email and we'll put you in our records.