Full Creative's mission is to change how the world works. Ideas are not bound by place or time, and their implementation shouldn't be either. We are building toward a future when people can contribute free from limitations. We see the potential for a more inclusive, more competitive model where outputs trump inputs.
We believe people should be able to work and learn together whether they're across the table or across the world from each other. In an office tower conference room, on a commuter train, or in a sidewalk cafe, we empower people to communicate, collaborate, and produce. We don't just want to change the world, we want to improve it through solutions that scale, empower and disrupt our expectations.
The Lead Client Account Manager is a supervisory position. As a Team Leader, you'll help direct, motivate and supervise a team of Client Account Managers who onboard and guide our clients to success. Our clients are small and medium-sized businesses who come to us to help them provide excellent telephone customer service around the clock.
The Lead Client Account Manager is responsible for providing superior customer experience to meet customers' needs. You are expected to function with considerable independence, providing guidance and assistance to staff and customers. You will work a 40-hour work week, Monday-Friday during business hours.
This is a remote position. Qualified applicants will have a suitable home office free from distraction, and a computer system meeting the specifications outlined below.
You should be compassionate about people and have outstanding speaking and listening skills (including public speaking) and exceptional customer service skills (efficiency, friendliness, and a positive attitude).
You should be highly organized and accurate, and able to prioritize, multi-task, analyze customer accounts, and manage multiple projects and employees in a fast-paced environment.
This position requires you to operate phones and computers for the vast majority of the workday. You must be able to navigate a computer-based phone system and all necessary computer applications, with a working knowledge of advanced functions.
You must be able to understand and comply with oral and written instructions, and effectively relay those instructions to other employees.
Three years of prior supervisory experience is desired.
You must have a high-speed Internet connection, such as Cable/Fios, with a download speed of at least 3 Mbps and upload speed of at least 1.5 Mbps.
Your computer must be hardwired to your Internet connection (i.e. no wireless, satellite, or Air Card Internet)
Your computer must start up in less than three minutes.
Screen resolution of at least 1280x800.
2.0 GHz processor (or higher).
4GB or more of system memory (RAM).
64 bit OS (or higher) - Windows 7, Windows 8, Windows 10 or (some) Mac Operating Systems.
We hand-pick our team out of hundreds of applications. If you're hired, know that we already have high expectations for you. If you're up to meeting those expectations, send your contact information and upload your cover letter and resume in a PDF or DOC file.
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Upload Cover letter(DOC, DOCX, PDF, ODT)
Upload Resume (DOC, DOCX, PDF, ODT)
We already had your details with us. One of our Talent Champions will be in touch soon. If you have any questions, Please email to email@example.com
Thank you to everyone who has expressed their interest in our Lead Client Experience Associate position. We have officially filled this position, but don't be a stranger, more positions will be posted in the near future.
If you are still interested in working at Full and would like to be considered for future positions, feel free to send us an email and we'll put you in our records.