Full Creative's mission is to change how the world works. Ideas are not bound by place or time, and their
implementation shouldn't be either. We are building toward a future when people can contribute free from
limitations. We see the potential for a more inclusive, more competitive model where outputs trump inputs.
We believe people should be able to work and learn together whether they're across the table or across the
world from each other. In an office tower conference room, on a commuter train, or in a sidewalk cafe; we
empower people to communicate, collaborate, and produce. We don't just want to change the world, we want to
improve it through solutions that scale, empower and disrupt our expectations.
Our Customer Experience Assistant Operations Manager is responsible for maintaining and ensuring
operational standards of excellence for our Customer Experience department within our contact center, in
partnership with the CX Operations Manager. Primary responsibilities will generally involve supporting and
developing our team of leaders and creating strategies to improve the production of the contact center.
The following is what we feel it will take to succeed in your position as a Customer Experience Assistant Operations Manager
within our organization:
As a Customer Experience Assistant Operations Manager, you'll be supporting the day-to-day operation of the Client
Experience Department, in addition to undertaking special projects as necessary. This means you'll learn
the ins and outs of our service and the structure of our business.
If you see areas that need improvement, you'll be recommending steps to improve the workflow. If you spot
any potential or actual problems, you will be able to take steps to achieve resolution. You will also be
reporting and analyzing employee statistics including turnover and daily activity. As a resource to Client
Experience Associates and Lead Client Experience Associates, you will have a hand in many aspects of our
It is important that you keep up-to-date on all current Oregon and Federal Employment laws as they apply to
our company and everyday activities. You'll be supporting leaders with guidelines on the company policies
and procedures, and involved in all aspects of employee performance and engagement within the Client
Experience Department. As a trusted and knowledgeable leader, we will lean on you to help review the work
of and provide feedback to our leaders on a regular basis.
As this is a remote, computer-based position, you should be able to effectively operate a computer-based
(VOIP) phone system and be proficient in Google-based products, like Google Docs, Sheets, etc. You'll also
need to be comfortable using scheduling programs, managing calendar timelines, and entering information
into appropriate computer databases. Compiling reports and statistical information will also be a fun part
of your job!
The right fit for this position should have 1-2 years prior experience leading leaders. You should be
compassionate about people and have outstanding speaking and listening skills (including public speaking)
and exceptional customer service skills (efficiency, friendliness, and a positive attitude).
These excellent interpersonal skills should extend to having a professional demeanor in occasionally
stressful and difficult situations. You should also have the ability to understand and implement oral and
written instructions and effectively relay those instructions to employees.
To be successful, you'll need to be able to type at least 40 wpm, be highly organized and accurate. You
should have an excellent ability to prioritize work, analyze customer accounts, and operate in a fast-paced
We offer comprehensive benefits and compensation package. After 60 days of employment, you become eligible
for the following benefits:
Medical Insurance (including vision)
Long-Term Disability (100% employer paid)
Critical Illness Insurance
Paid Volunteer Time (2 days per year)
Paid Time Off
After 1 year with us, we also offer:
401k (Match up to 4%)
After 3 years of employment:
6 weeks of paid parental leave (60% of weekly income)
We hand-pick our team out of hundreds of applications. If you're hired, know that we already have high
expectations for you. If you're up to meeting those expectations, send your contact information and upload your
cover letter and resume in a PDF or DOC file.
*Must live within the State of
Oregon to qualify for this remote position.
No, I have not.
No, I have not.
Yes, I have.
Upload Cover letter(DOC, DOCX, PDF, ODT)
Upload Resume (DOC, DOCX, PDF, ODT)
understand that you may receive email messages and/or calls to discuss your options. You can opt-out of
these communications at any time.
We already had your details with us. One of our Talent Champions will be in touch soon. If you have any
questions, Please email to firstname.lastname@example.org
Thank you to everyone who has expressed their interest in our Client Experience Associate position. We have
officially filled this position, but don't be a stranger, more positions will be posted in the near future.
If you are still interested in working at Full and would like to be considered for future positions, feel
free to send us an email and we'll put you in our records.