Full Creative's mission is to change how the world works. Ideas are not bound by place or time, and their
implementation shouldn't be either. We are building toward a future when people can contribute free from
limitations. We see the potential for a more inclusive, more competitive model where outputs trump inputs.
We believe people should be able to work and learn together whether they're across the table or across the
world from each other. In an office tower conference room, on a commuter train, or in a sidewalk cafe, we
empower people to communicate, collaborate, and produce. We don't just want to change the world, we want to
improve it through solutions that scale, empower and disrupt our expectations.
As the Lead Client Experience Associate, (Lead CX Associate), you will lead a remote team of
answering-service professionals, up to 30 people. You will not only set a strong example of what a CX
Associate should be, you will guide your teammates in reaching their FULL potential as CX Associates. This
means being aware of the performance of your team, offering inspiration and advice when needed, and
stepping in when problems in your department arise to help them discover solutions.
Just as we work to retain high-quality accounts, we want to retain high-quality team members. In addition to
fulfilling all the responsibilities of a CX Associate, you're in charge of ensuring your teammates meet
(and hopefully, exceed) our standards. This means you'll be monitoring their daily performance and
attendance, managing their schedules, ensuring they maintain company policies, and assisting with any call
handling or account issues. If any of your teammates appear to be falling behind, you'll actively provide
support and, if necessary, follow through with corrective action.
As a senior contact with customers, the Lead CX Associate will be responsible for providing superior
customer service showcasing excellent phone skills and displaying accuracy in relaying necessary
information to the appropriate parties. The Lead CX Associate is expected to be knowledgeable of Full
Creative operations and function with considerable independence providing equally superior assistance to
customers and staff alike. A Lead CX Associate typically works a 40-hour work week, including evening and
night hours and at least one weekend day. You may also be required to work extra or odd hours if special
You should be compassionate about people and have outstanding speaking and listening skills (including
public speaking) and exceptional customer service skills (efficiency, friendliness, and a positive
attitude). You should be highly organized and accurate, and able to prioritize, multi-task, analyze
customer accounts, and manage multiple projects and employees in a fast-paced environment. This position
requires you to operate phones and computers for the vast majority of the workday. You must be able to
navigate a computer-based phone system and all necessary computer applications, with a working knowledge of
You must be able to understand and comply with oral and written instructions, and effectively relay those
instructions to other employees. One to two years of prior supervisory experience is desired.
You should have a high-speed Internet connection, such as Cable/Fios. By high-speed, we mean a download
speed of at least 3 Mbps and an upload speed of at least 1.5 Mbps. DSL is allowed, just not DSL
Satellite. Your computer must be hardwired to your Internet connection (so no wireless, satellite, or
Air Card Internet) and start up in less than three minutes.
The nuts and bolts: working speakers, screen resolution of at least 1280x800, 2.0 GHz processor (or
higher), 4GB or more of system memory (RAM), 64 bit OS (or higher), Windows 7, Windows 8, Windows 10,
or some Mac Operating Systems, and a Webcam is required.
We hand-pick our team out of hundreds of applications. If you're hired, know that we already have high
expectations for you. If you're up to meeting those expectations, send your contact information and upload your
cover letter and resume in a PDF or DOC file.
*Must live within the State of
Oregon to qualify for this remote position.
No, I have not.
No, I have not.
Yes, I have.
Upload Cover letter(DOC, DOCX, PDF, ODT)
Upload Resume (DOC, DOCX, PDF, ODT)
understand that you may receive email messages and/or calls to discuss your options. You can opt-out of
these communications at any time.
We already had your details with us. One of our Talent Champions will be in touch soon. If you have any
questions, Please email to firstname.lastname@example.org
Thank you to everyone who has expressed their interest in our Lead Client Experience Associate position. We
have officially filled this position, but don't be a stranger, more positions will be posted in the near
If you are still interested in working at Full and would like to be considered for future positions, feel
free to send us an email and we'll put you in our records.