The FULL Mission
FULL Creative’s mission is to change how the world works. Ideas are not bound by place or time, and their implementation shouldn’t be either. We are building toward a future when people can contribute free from limitations. We see the potential for a more inclusive, more competitive model where outputs trump inputs.
We believe people should be able to work and learn together whether they’re across the table or across the world from each other. In an office tower conference room, on a commuter train, or in a sidewalk cafe, we empower people to communicate, collaborate, and produce. We don’t just want to change the world, we want to improve it through solutions that scale, empower and disrupt our expectations.
The Lead Client Account Manager is a supervisory position with many of the responsibilities of a Client Account Manager, above all creating and delivering happiness to our clients and their customers. As a Team Leader, you’ll help direct, motivate and supervise a team of Client Account Managers. The Lead Client Account Manager is responsible for providing superior customer experience to meet customers’ needs. You are expected to function with considerable independence and transparency, providing guidance and assistance to staff and customers. As a Team Leader, you will always lead by example, embodying and promoting our core values and our mission. You will be a brand ambassador.
As a Lead Client Account Manager you must keep all company and customer information confidential, arrive punctually for scheduled shifts, and complete tasks on time. As the supervisor of a team of Client Account Managers, you will assist with accounts, training classes for new and existing Client Account Managers, escalate account issues, provide support, and follow up on the Client Account Manager’s performance. This role may require occasional travel, coordinated and financed by FULL Creative.
You should be compassionate about people and have outstanding speaking and listening skills (including public speaking) and exceptional customer service skills (efficiency, friendliness, and a positive attitude). You should be highly organized and accurate, and able to prioritize, multi-task, analyze customer accounts, and manage multiple projects and employees in a fast-paced environment.
This position requires you to operate phones and computers for the vast majority of the workday. You must be able to navigate a computer-based phone system and all necessary computer applications, with a working knowledge of advanced functions. You must be able to understand and comply with oral and written instructions, effectively relay those instructions to other employees and meet deadlines. Two years of prior supervisory experience is desired.
Additional Details :
- Remote Opportunity
- 40 Hour Work Week with flexible scheduling from 6AM – 6PM PST
- Salary Range $30,000 – $32,000