At FULL, we like to promote from within whenever possible. A job at FULL comes with the opportunity for growth. After all, who better to help guide our Client Experience Associates to success than someone who’s walked in their shoes…or worn their headset, as the case may be?
We’re happy to announce our newest group of assistant leads! Each of them has proven themselves on the front lines of our business, helping our clients provide amazing customer service to their customers.
Now, as assistant leads, they’ll each help mentor and support a team of virtual receptionists. Keep reading to learn a little bit about them!
Pictured (clockwise from top left): Oreese, Adam, Veronica, Claudia, Mari, Gauthami, and Sophie
What do you think is the most important character trait of a leader?
Mari: Humility—thinking of others before yourself and acknowledging that we don’t have all the answers. This combined with a passion for helping others, continued growth and constant learning, are what I feel, some of the most important character traits.
Sophie: I feel as a leader it is very important to be approachable to your team. Especially in this job i think people need to know they have support any time they need it and feel comfortable coming to you with any issues.
Veronica: Enthusiasm and having a commitment and passion for your team. Enthusiasm will get others excited because they can see and feel your dedication. A positive attitude is contagious.
What are some of the challenges of leading a remote team, and how do you overcome them?
Gauthami: I think one of the most difficult challenges about leading a remote team is to build trust. The best way to overcome this is by having regular meetings and conversations which helps to keep track of their personal development.
Mari: We’re not in the same building, so we can’t just pop into the office to receive clarification or to discuss an issue. Communication has to be deliberate and purposeful. There is a constant building and maintaining of trust and communication while working remotely—it’s a challenge, but something I think our company as a whole is perfecting every day.
How has the ability to work anywhere impacted you?
Oreese: It allows for much more flexibility to enjoy things I could not before, whether it be a small getaway with family or just a simple “me day.”
Sophie: It has been so fantastic for me. I have a 6 year old son and i have been able to work around childcare times. I can schedule myself to work whilst he is still asleep and this leaves time for us to spend together after school. It’s a great work-life balance.
Adam: I really love the idea of being able to work anywhere, I have been able to make time for long distance family without lacking the ability to work full time.
What’s your #1 piece of advice for a team member wanting to move up in the company?
Veronica: Be dedicated. If one is dedicated to the company’s goals and values, ensuring they put 100% effort to achieve those goals and values, one will soon see themselves moving up in the company.
Oreese: Go for it. You never know where you can go, without first attempting it. FULL is a great company and has many, many opportunities for growth.
Claudia: Keep your head up, and never get discouraged! Hard work pays off and you will meet your goal.
What’s your favorite thing about FULL?
Claudia: I get to work along alongside my peers, and get to meet new faces. I love that I do not have to commute to and from work every day. I get to focus more time on my family.
Adam: I really like the “can do” attitude throughout the company, I’ve sat down at lunches seeing ideas being discussed and we are literally on the action plan the next day. The goals to improve the environment and facilitate the technology we have is a great way of moving forward.
Gauthami: I love everything about FULL!
Photo by Tim Marshall on Unsplash