A company’s greatest asset is its people. The people who chose the company and decided to give it their all. While the world knows FULL Creative and our products that make work from Anywhere possible, it is time to bring some of our experts and creators into the limelight. In this article, we are meeting […]
Vishal joined FULL as a Design Intern four years ago. His keen eye for attractive, intuitive design landed him the role of Graphic Designer, then Sr. UI/UX Designer. Vishal has had a hand in the design of every product and tool in the FULL family including our Client Web Access, the new AnswerConnect website, our […]
Approximately three years ago, CEO Natalie Fung approached Operations Manager Rebecca Goodhouse with the goal of bringing structure to weekly check-in meetings. These meetings were previously open only to select stakeholders and managers. The company was opening them up to include all FULL members via our video chat software and increasing their frequency to six […]
At FULL, we like to promote from within whenever possible. A job at FULL comes with the opportunity for growth. After all, who better to help guide our Client Experience Associates to success than someone who’s walked in their shoes…or worn their headset, as the case may be? We’re happy to announce our newest group of […]
Over the course of her five years with FULL, Lucy Zarazua has gone from Bilingual Client Experience Associate, to Bilingual Client Experience Associate Lead, to Trainer, and now Training Leader. “Lucy’s been a natural leader since joining the training team,” says Director of People Operations Lorissa Bowersox. “She’s recently taken on a mentor role within the training […]
On June 12th, FULL team members within driving distance of Portland, Oregon (including visiting Client Account Manager Srikanth Devaraj from Chennai, India), met up at the Oregon Food Bank to bag locally-sourced produce for the 270,000 Oregonians who visit a food pantry every month. In as little as two hours, the team of twenty-seven bagged […]
We’re welcoming a new Agile Lead into our ranks! Pilly Montez started her journey with FULL as a Client Experience Associate in early 2016. It only took her nine months to become a Lead Client Experience Associate, and we’re thrilled she’s continuing her upward momentum with the Agile Lead position. Below, Pilly talks about how […]
Are your talents just something you’re born with, or can you develop them? And how does your answer to this question affect how you meet the challenges of life? Carol Dweck has made these questions the focus of her research for decades. The Stanford University professor of psychology explains her work in Mindset: The New […]
Building a culture of learning is one of our big goals at FULL. We encourage our team members to take time for learning at work, whether about topics directly related to their role or not. When people have a growth mindset, and are supported in learning every day, everyone benefits. Corner connections When Myeshia, […]
Finding the right team is essential for any business. At FULL, we hire in three countries (so far!) for a wide variety of roles, from virtual receptionist to business analyst to software developer, and more. For many of the roles in our Chennai office, we hire interns and then give them the opportunity to grow […]
Sometimes remote working feels like a battle against powerful forces. Habit, convention, comfort zones…these things can make it hard for people to accept that you don’t have to gather in one physical location to get things done. That’s why we like to say “unlimit yourself.” When we break free from the limitations of our preconceived […]
Experience Anywhere is a program we’ve launched designed to give amazing employees a chance to have an equally amazing experience. Working remotely has already freed us from the office building, we’d want to take it even further and free them to get out and explore the world. For the past six years, Client Experience Associate […]
TEDx Portland, a conference event based on the TED model, came to Portland’s Keller Auditorium in April with its latest incarnation, Wonderland. Our team headed over to hear some “ideas worth spreading.” This year’s TEDx Portland featured Elias Cairo of local charcuterie Olympia Provisions, Nadya Okamoto, the young founder of Camions of Care, and Intisar […]
Experience Anywhere is a new program we’re launching designed to give amazing employees a chance to have an equally amazing experience. Working remotely has already freed us from the office building, we’d like to take it even further and free you to get out and explore the world. Betty Mapes has been with FULL Creative […]
As a remote company, we depend on web-based training to bring our new employees on board and to keep our veteran team members up to date on policies and tools. Trainers like Lucy and Ciara conduct classes using Google Hangouts and our own AdaptiveU learning management system (LMS), for which Saranya is the Product Owner. […]
Experience Anywhere is a new program we’re launching designed to give amazing employees a chance to have an equally amazing experience. Working remotely has already freed us from the office building, we’d like to take it even further and free you to get out and explore the world. Sales is a difficult job. You spend […]
For Robert and Sarah, remote working is a family affair. Robert leads one of our teams of Customer Experience Associates. Sarah leads our team of recruiters. And all this leadership happens in their shared home office in Caldwell, Idaho. About five and a half years ago, Sarah started working with us as a Customer Experience […]
Brittany Jessie has worked at FULL Creative for two and a half years from her home in Raleigh, North Carolina. The photo above is from her family’s trip to her husband Thomas’ family reunion in Virginia in September 2015. The reunion was Brittany’s first time meeting Thomas’ mother’s side of the family. “There were way […]
Diana is part of our team, helping our clients’ callers from her home office through our remote work model for live answering. Her first love is soccer—her family tells her she practically started walking with a soccer ball, because she wanted to be just like her big brother. Since then, she’s played for 26 years—including […]
Our IT lead, Sri, has shared his story of the last few days in flooded Chennai. He was able to upload the following to a Google Doc: Day 1—Tuesday, December 1st, 2015 It all started with heavy rains. Many of us headed to the office for work, and by the evening the rains had become […]
The city of Chennai, on India’s southeast coast, has seen widespread flooding after the worst rainfall in a century. FULL Creative has about 200 employees who live and work in Chennai. Many of them have been sharing photos and stories of their experiences as we try to make sure everyone is safe. Please help spread […]
The city of Chennai, in the Indian state of Tamil Nadu, continues to face massive floods following extremely heavy rains over the last month. As we work to establish contact with all our 200 or so team members in Chennai, we’re sharing some stories and photos of their experiences in the city during this disaster. […]
Torrential rains in Chennai, where about 200 FULL employees live and work, have flooded the South Indian city, displacing as many as 1.8 million people and killing 269 in the state of Tamil Nadu. The photo above shows what was once the road outside FULL’s Chennai office. In many parts of the city, flood waters […]
Remote working has all kinds of benefits. It’s better for a company’s Triple Bottom Line—people, planet, and profit. When you have distributed teams like we do, sometimes it takes a little bit of extra effort to get to know people. Luckily, there are plenty of ways to communicate and share digitally. Sydnee, one of our […]
Jennifer Sant’s been doing some traveling with the family lately. Above, she’s at Monterey Bay Beach in California with her dad as they drove the West Coast. “Trip of a lifetime,” she says. Jennifer also hiked with daughter Devree and son Brevin to the waterfall in the next photo. Her 6’2″ 15-year-old son Beaux […]
This summer, Alisa and her husband JT, daughter Angel, and Golden Retriever Sugar moved into a new house in Beaverton, Oregon. Unfortunately, she says, a cedar tree in the backyard was lifting the foundation of the garage, so they had to remove it. They used the wood for seating, backyard mulch, and firewood. Finding the […]
Spring Johnson, a Bilingual Client Experience Associate for FULL since April 2014, is no stranger to city life. Originally from New York, she’s lived in Raleigh and then in Atlanta, where her husband was in school. When he finished his degree, the couple moved to Lumberton, North Carolina, to be closer to his family while they […]
We received a lovely surprise from Client Experience Associate Nancy Lane. Nancy was the winner of something we called FULL51. It came to our attention that the average United States worker commutes fifty-one minutes a day. Since our team mostly works from home, we thought we’d encourage everyone to take the fifty-one minutes they would […]
In early 2015, Julie Fritzner’s husband Aaron was offered a big promotion at Camping World, where he has worked for ten years. The new job was parts and service director at the 165-store chain’s Spokane, Washington location. This was great news for the Fritzners, except for one thing: they didn’t live in Spokane, but in […]